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Shipping & Returns

Shipping Policy

 

Shipping Policy

Standard shipping orders take 2-3 business days (not including the weekend)  to be processed and packaged before they are shipped out.

 

WRONG ADDRESS DISCLAIMER: It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small-time gap to change the address of the order. If you decide to change your shipping address, please write to us at info.kaylajapparel@gmail.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

 

​Kayla J Apparel, LLC is not responsible for:

-Delays with USPS shipping

-Products that are lost or damaged in the mail. The US Postal Service will be responsible once we ship the packages.

-Products marked delivered by your Post Office.

You will need to contact your local Post Office to obtain information regarding your package:

-If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.

-If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

We are not responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS).

 

We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times.

Carrier Contact Number USPS 1-800-247-8777

 

Return & Exchange Policy

The following items are all FINAL sale and cannot be returned:

Accessories (including Jewelry, Sunglasses, & Scarves) and Sale items

All returned items must still have the ORIGINAL TAGS on them.

Returned merchandise must be UNWORN and UNWASHED. Items that appear worn, have stains, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be accepted. If an item has been worn once, it will not qualify for a return.

Merchandise may be returned for ONLINE STORE CREDIT ONLY within 7 days of delivery. Credit will be applied for the amount paid for the product. Credit will only be applied for the item, not for any shipping and handling charges. When making a return, please include the original invoice and any notes (written) as to why it is being returned.

Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to us is attempted. The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.

If you send back an item that does not qualify for a return or we receive a package back from the shipping carrier due to the address provided being undeliverable, then you will be responsible to call and pay a return shipping charge. We will hold non-returnable merchandise or packages returned by the shipping carrier for 10 days. After 10 days, the items will be donated to charity.

 

If approved for a return, store credit will be issued back to your account that can be applied towards any future purchase. If an order is placed prior to receiving store credit, we cannot refund that amount to you. Also, if you place an order and do not use your store credit, we cannot apply the credit after the order is placed. Please wait until your store credit is available if you'd like to place an order using your store credit.

Please allow 3-4 business days for us to receive your return and 5-7 business days for our return department to process your store credit.

 

Thank You for Supporting Us!

Kayla J Apparel, LLC ATTN: Returns PO BOX 13893 Florence SC 29504

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